My recent research on Aliexpress.com is a good experience. I am a little happy to find this site where I see a wide variety of selections in styles and designs. From its goods to customer service, there are some issues worth our attention.
Product quality: are these goods good?
At first, I see a vast selection for diverse goods are available. Each product is crafted excellently in the site, such as reasonable price, clear and numerous pictures of the actual products, detailed product descriptions and so on. However, I find the following questions:
1. Extra information is found in the title of product. It seems complicated and blurry.
2. Most of products are sold at very inferior prices. Compared with other sites, this site offers a series of goods with more inferior prices. But does the inferior price can guarantee the quality? I am really puzzled.
3. The goods are full of diverse brands, known or well-known. To a very big extent, this site provides plenty of unknown branded goods. Thinking of their inferior prices, I cannot make sure whether the quality is top and trustworthy. There is no adequate evidence for their creditability.
4. Product comments are just fake and incredible. Most of comments are the same as each other. I find one buyer just gives more than 2 similar good comments with such word “Excellent”. Besides, all products comments are good. No bad comments can be found in this site. Obviously, this site is fooling the buyers! I cannot bear such ridiculous site.
The site: usability and good design
It is very easy to find the target goods in this site. I find this site attaches importance to each category of each selection. For instance, shoes are divided into women’s shoes, men’s shoes, girls’ shoes, boys’ shoes and baby shoes. The promotion activity is seen clearly in the middle of homepage. Most of all, I can easily find out my target goods. Well, I have no complaint about its website design!
Service: allover, versatile yet imperfect
1. Shipment is fast within 5-7 days, while it is unreasonable when I see each product is described with a 2 or 3 days’ shipping. But most of all, this site offers 7 shipping methods, such as UPS, EMS, DHL, FedEx Express, etc. Also the goods are packed tightly to prevent damages. How convenient!
2. Payment methods are also vast, more than 4 selections included. It contains Moneybookers, Visa, MasterCard, bank transfer and debit cards.
3. One-year guarantee is offered for all goods.
4. I complain its customer service. The live chat is unreal with no actual staff. No phone number can be seen. I only find an email dress. So awful!
Conclusion
I cannot bear the unreal, incredible quality and prices information that this site offers to me. More importantly I attach importance to the quality and price. So I cannot bear this junk site!
If you want to know more, you can see B2B Reviews and Ratings.
